Terms of Service

1. Acceptance of terms

Using AssessIQ means agreeing to these terms.

These Terms of Service ("Terms") form a legally binding agreement between you and AssessIQ ("AssessIQ", "we", "us", or "our"). By creating an account, accessing the platform, or inviting candidates to take an assessment, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you must not use the service. If you are acting on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. The service

What AssessIQ is and who provides it.

AssessIQ is a candidate and team assessment platform that allows organisations to design, administer, and evaluate assessments for hiring, skill measurement, and professional development purposes. The platform is operated by AssessIQ, based in India, with its registered office at Bommanahalli, Bangalore 560068, India. We may update, extend, or discontinue features of the service with reasonable notice.

3. Accounts & eligibility

Who can use the platform and how accounts work.

Administrator accounts are provisioned via Google SSO or email-based authentication. Candidates access the platform through invitation links issued by an organisation's administrator — they do not create independent accounts. To open an administrator account you must: (a) be at least 18 years of age; (b) be authorised to act on behalf of the organisation you represent; and (c) provide accurate and complete registration information. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account. Notify us promptly at the contact address below if you suspect unauthorised access.

4. Acceptable use

What you may and may not do on the platform.

You agree to use AssessIQ only for lawful purposes and in accordance with these Terms. You must not:

• Reverse-engineer, decompile, or attempt to extract the source code of the platform.
• Scrape, crawl, or programmatically harvest data from any part of the service except through features we provide, such as results export and signed webhooks.
• Attempt to access data belonging to another tenant or another organisation's candidates.
• Introduce malicious code, conduct denial-of-service attacks, or otherwise attempt to disrupt the platform or its users.
• Resell, sublicense, or white-label the platform without a written reseller agreement with us.
• Use the platform to conduct assessments that are unlawful, discriminatory, or that violate applicable employment or education law.

We reserve the right to suspend or terminate access if we reasonably believe these rules have been violated.

5. Assessment integrity & candidate conduct

Honest participation is required.

Candidates must complete assessments honestly, using only the resources explicitly permitted by the assessment instructions. Impersonation, use of unauthorised aids, collusion with other candidates, or any other attempt to misrepresent performance is prohibited. Administrators may configure anti-cheat measures such as question randomisation and timers where the assessment configuration and applicable law permit. Where misuse is detected or credibly suspected, the administering organisation may invalidate assessment results. AssessIQ may also flag accounts associated with confirmed misuse and may share that information with the administering organisation. A real exam is taken on a laptop or desktop computer. A mock test can be taken on any device. For a real exam with the camera on, the candidate must allow the camera or the test does not start. A mock test never uses the camera.

6. Customer data & responsibilities

You control your candidates' data.

The hiring organisation or institution ("Customer") is the data fiduciary for candidate personal data uploaded to or collected through AssessIQ. The Customer is responsible for: (a) having a lawful basis under applicable law (including India's Digital Personal Data Protection Act 2023) to collect and process candidate data; (b) obtaining any consents required before inviting candidates to assessments; (c) ensuring candidate data is accurate and that candidates have been informed of how it will be used. AssessIQ processes candidate data on the Customer's behalf as a data processor. Our collection and use of personal data is described in our Privacy Policy. The Data Processing Addendum (version 1.0 or newer) forms part of these terms. You must accept it at sign-up.

7. Fees & billing

Paid plans, taxes, and renewal.

AssessIQ is offered under paid plans and contracts described on the Pricing page. For paid plans: (a) fees are as stated in your order or contract and are due in advance unless otherwise agreed; (b) all fees are exclusive of applicable taxes — Goods and Services Tax (GST) and any other taxes required by Indian law will be added to your invoice; (c) plans renew only by a new order or as your contract states; (d) we will give at least 30 days' written notice before increasing fees on an existing plan. Failure to pay may result in suspension of your account until arrears are settled. Usage is measured in credits. A credit is valid for 12 months from the day it is granted, and the oldest credits are used first. A mock test, a real exam and a real exam with the camera use different numbers of credits, as your quote or plan says. The Free plan includes a monthly amount of credits that does not roll over. Prices are given in a private quote. Credits are not refunded, except when a fault on our side stops a test from being graded.

8. Intellectual property

Who owns what.

The AssessIQ platform — including its software, design, algorithms, question packs created by AssessIQ, and all platform-generated content — is owned by AssessIQ and is protected by applicable intellectual property laws. These Terms do not grant you any rights in AssessIQ's intellectual property beyond the limited right to use the service as described herein. The Customer owns its own data. This includes the questions it uploads, candidate responses, results, reports and assessment configurations. The Customer grants AssessIQ a limited licence to process that data solely to provide the service. Questions that the Customer uploads stay private to the Customer and are not shared with other customers. AssessIQ owns the platform and the question sets that it authors; question sets that AssessIQ licenses stay with their licensors, and the Customer may use them only while its subscription is active. You must not use AssessIQ's name, logo, or trademarks without our prior written consent.

9. Third-party services

Services we rely on.

AssessIQ integrates with or relies on third-party services including Google (for Google sign-in and infrastructure), cloud hosting and database providers, and transactional email services. Use of those third-party components is subject to their own terms and privacy policies, which govern the portions of the service they provide. We are not responsible for the practices of third-party providers, though we take care to select providers that meet reasonable security and privacy standards. We will update this section if significant integrations change.

10. Disclaimers

The service is provided as-is.

The AssessIQ platform is provided "as is" and "as available" without warranties of any kind, express or implied, to the extent permitted by applicable Indian law. We do not warrant that the service will be uninterrupted, error-free, or free from harmful components. Assessment results are decision-support tools — they reflect a candidate's performance on a specific set of tasks at a specific time. They are not a guarantee of future job performance, academic achievement, or any other outcome, and must not be used as the sole basis for consequential decisions affecting a candidate's rights or opportunities. The Customer is responsible for how it interprets and acts on assessment results. AI scores and AI-written questions can be wrong. They are advice. You must have a person decide on hiring, admission, marks and certificates.

11. Limitation of liability

Our liability is limited.

Our total liability for all claims in any 12-month period is limited to the fees you paid in the previous 12 months, or 10,000 rupees if that is more. In no event shall AssessIQ be liable for indirect, incidental, consequential, special, or exemplary damages — including loss of revenue, loss of data, loss of business opportunity, or reputational harm — even if we have been advised of the possibility of such damages. Nothing in these Terms limits liability that cannot lawfully be excluded under applicable Indian law.

12. Indemnification

Responsibility for misuse.

The Customer agrees to indemnify, defend, and hold harmless AssessIQ and its officers, employees, and agents from and against any claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) the Customer's misuse of the platform in violation of these Terms; (b) the Customer's unlawful collection, processing, or use of candidate personal data; (c) any claim by a candidate that their data was used without proper authorisation; or (d) any assessment conducted in a manner that violates applicable employment, discrimination, or data protection law. This indemnification obligation survives termination of these Terms.

13. Term & termination

How the agreement starts and ends.

These Terms take effect when you first access or use the service and continue until terminated. Either party may terminate the agreement by giving notice in accordance with the relevant order or subscription plan. We may suspend or terminate your access immediately if you materially breach these Terms, fail to pay fees after reasonable notice, or if we are required to do so by law. On termination: (a) your right to access the platform ends; (b) we will retain your data for 30 days to allow export, after which it may be deleted in line with our data retention policy; (c) provisions of these Terms that by their nature should survive (IP ownership, limitations of liability, indemnification, governing law) will do so.

14. Governing law & jurisdiction

Indian law governs these terms.

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict-of-laws principles. Any dispute, claim, or controversy arising out of or in connection with these Terms or the use of the service that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts at Bangalore, India. The parties agree to attempt to resolve disputes in good faith before initiating formal proceedings.

15. Changes to terms

How we handle updates.

We may update these Terms from time to time to reflect changes in the law, our services, or our business practices. When we make material changes we will notify registered administrators by email at least 14 days before the changes take effect and will update the effective date above. If you continue to use the service after that notice period, you are taken to have accepted the revised terms. If you do not accept the revised terms, you must stop using the service and notify us so we can close your account. Minor changes (such as formatting corrections or clarifications that do not affect your rights) may be made without notice.